Zendesk review

Zendesk is a full customer service suite rather than a Shopify chat app, and its Shopify integration connects the store to Zendesk Support and Chat. Agents see relevant customer data without leaving the conversation, can process refunds and cancellations from the Zendesk Support sidebar, and can embed live chat in a storefront with one click. The suite handles messaging, phone, chat, email and social media. Pricing is per agent and billed annually: Suite Team is $55 a month per agent, Growth $89, Professional $115 and Enterprise $150, each with a 14-day trial, and the listing notes that Zendesk may bill separately from your Shopify invoice. For a five-agent team, Suite Team alone comes to $275 a month. The listing's 3.2 rating from 96 reviews is the lowest here. Zendesk makes sense when a business already runs support on Zendesk across channels beyond Shopify, not as a first chat tool.

Who it is for

larger teams already using Zendesk

Price

From $55 per agent a month billed annually; no free plan.

Suite Team $55 / month per agent/month billed annually
Quoted from the vendor pricing page on November 13, 2026.

Key features

• Customer interactions across messaging, phone, chat, email and social media
• Relevant customer data shown to agents inside the conversation
• Process refunds and cancellations from the Zendesk Support sidebar app
• Embed live chat in any storefront with one click
• Works with LoyaltyLion, Mailchimp, ShipStation, Trustpilot and Yotpo

Strengths and weaknesses

• Strength: Covers phone, email, chat and social in one suite
• Strength: Refunds and cancellations without leaving Zendesk
• Strength: 14-day free trial on every Suite plan
• Weakness: Most expensive entry price here at $55 per agent a month billed annually
• Weakness: Charges may be billed by Zendesk separately from your Shopify invoice
• Weakness: Listing showed a 3.2 rating from 96 reviews at check time, the lowest on this list

Key facts

• Free plan: No
• Paid plans: Suite Team $55, Growth $89, Professional $115, Enterprise $150 per agent a month billed annually
• Free trial: 14 days
• Shopify App Store rating: 3.2 from 96 reviews at check time

Where it ranks

Zendesk is No. 9 in our Best Shopify Live Chat Apps verdict.