Chatway review

Chatway is a straightforward live chat app with a shared inbox, and its free plan is enough for a solo merchant. Free covers one seat, 50 conversations a month, 30 days of history, FAQs and canned responses, iOS and Android apps, buttons for social chat channels, and MCP, API and webhook access. Agents can see Shopify cart, order and coupon data in the inbox and send offers to visitors. The Business plan at $39 a month includes two seats and 200 conversations, and adds a help center, two automations, email, WhatsApp, Messenger and Instagram, live translation and a multilingual widget. Plus at $199 a month covers 10 seats, 1,000 conversations, 15 automations and advanced routing. AI chatbot agents run on optional credits on every plan, so the AI cost is separate from the subscription. The app launched on the Shopify App Store in September 2023, so its review base is still small compared with Tidio or Chatty.

Who it is for

small teams that want a simple free chat widget

Price

Free plan; Business $39 a month.

Business $39 / month or $372/year and save 21%
Quoted from the vendor pricing page on November 13, 2026.

Key features

• Free plan with 1 seat, 50 conversations a month and 30 days of chat history
• Shopify cart, orders and coupon data inside the live chat inbox
• Live chat, WhatsApp Business, Messenger, Instagram DMs and email in one place
• iOS and Android apps for answering chats on the go
• MCP, API and webhooks on the free plan

Strengths and weaknesses

• Strength: Listing showed a 4.9 rating from 287 reviews at check time
• Strength: Business plan adds a help center, live translation and a multilingual widget
• Strength: 14-day free trial on paid plans
• Weakness: Free plan caps you at 50 conversations a month
• Weakness: AI chatbot is sold as optional credits, not included
• Weakness: Plus jumps to $199 a month for 10 seats

Key facts

• Free plan: Yes, 1 seat and 50 conversations a month
• Paid plans: Business $39, Plus $199 a month
• Free trial: 14 days
• Shopify App Store rating: 4.9 from 287 reviews at check time

Where it ranks

Chatway is No. 4 in our Best Shopify Live Chat Apps verdict.