Tidio review

Tidio covers the three jobs most stores want from a chat app: live chat, a help desk and an AI agent. The free plan is a real starting point, with live chat for 50 users, Flows automation for up to 100 visitors a month, ticketing, a mobile app and social media integrations. Paid plans are modular. Customer Service costs $29 a month for 100 conversations and adds analytics, a live visitors list, operating hours and the Tidio AI reply assistant, with 250 to 1,000 conversations for $59. Flows is $29 for a visual chatbot builder reaching up to 40,000 visitors, and Lyro AI Chatbot is $39 for up to 200 Lyro conversations with a website scraper and native Shopify actions. Lyro can recommend in-stock products, answer order status questions in the shopper's language and win back abandoned carts with discount codes. The catch is that costs add up if you buy several modules, and branding removal is extra.

Who it is for

small and mid-size stores that want chat plus AI

Price

Free plan; paid plans from $29 a month.

Customer Service $29 / month or $290/year and save 17% 100 conversations for $29
Quoted from the vendor pricing page on November 13, 2026.

Key features

• Free plan with live chat for 50 users, Flows for up to 100 visitors a month, ticketing and a mobile app
• Lyro AI agent starts proactive chats on product pages and recommends products that are in stock
• One inbox for email, Instagram, WhatsApp and Facebook Messenger with Shopify orders beside each chat
• Customer Service plan adds analytics, a live visitors list, operating hours and the Tidio AI reply assistant
• Help center for self-service support articles

Strengths and weaknesses

• Strength: Free plan includes social media integrations and ticketing
• Strength: Lyro AI Chatbot plan starts at $39 a month with native Shopify actions
• Strength: Listing showed a 4.8 rating from 1,357 reviews at check time
• Weakness: Customer Service plan covers 100 conversations for $29; 250 to 1,000 conversations cost $59
• Weakness: Removing Tidio branding is a paid add-on
• Weakness: Chat, Flows and Lyro are priced as separate plans

Key facts

• Free plan: Yes, live chat with 50 users
• Paid plans: Customer Service $29, Flows $29, Lyro AI Chatbot $39 a month
• Free trial: 7 days
• Shopify App Store rating: 4.8 from 1,357 reviews at check time

Where it ranks

Tidio is No. 1 in our Best Shopify Live Chat Apps verdict.