Gorgias review

Gorgias is a helpdesk first and a chat widget second, which is why support teams choose it. Email, live chat, SMS, social and voice land in one inbox with order and customer history beside each ticket, and agents can edit orders, refund and cancel without leaving Gorgias. Rules, macros and auto-tagging cut repeat work, and an AI Agent handles order, shipping and return questions and hands conversations to staff with context. Pricing is by ticket volume. Starter is $10 a month for three agents and 50 tickets, with $0.40 per additional ticket. Basic is $60 a month for 300 tickets with unlimited agents, Pro is $360 for 2,000 tickets and Advanced is $900 for 5,000. Every plan lists live chat and a 7-day trial, and the AI Agent is an add-on. For a store that only wants a chat bubble this is more tool than needed, but for a team handling hundreds of tickets the order actions save real time.

Who it is for

support teams that need a full helpdesk

Price

From $10 a month for 50 tickets; no free plan.

Starter plan $10 / month $0.40 per each additional ticket
Quoted from the vendor pricing page on November 13, 2026.

Key features

• Edit orders, refund and cancel inside tickets
• Unified inbox for email, live chat, SMS, social and voice
• AI Agent handles order, shipping and return questions around the clock
• Rules, macros and auto-tagging to automate repetitive tickets
• Support analytics and revenue tracking

Strengths and weaknesses

• Strength: Starter costs $10 a month with 3 support agents
• Strength: Basic plan includes unlimited support agents
• Strength: Works with Shopify Flow, Klaviyo, Recharge, Loop Returns and Yotpo
• Weakness: Starter includes only 50 tickets a month, then $0.40 per ticket
• Weakness: Basic jumps to $60 a month for 300 tickets
• Weakness: AI Agent is an add-on on every plan

Key facts

• Free plan: No
• Paid plans: Starter $10, Basic $60, Pro $360, Advanced $900 a month
• Free trial: 7 days
• Shopify App Store rating: 4.3 from 708 reviews at check time

Where it ranks

Gorgias is No. 5 in our Best Shopify Live Chat Apps verdict.