Shopify Inbox review

Shopify Inbox is the obvious first install for a store that has never offered chat, because it costs nothing and is made by Shopify. The listing describes it as an AI sales associate: buyers ask questions on the storefront and the agent answers from your catalog, inventory and policies, which it connects to automatically. When buyers sign in with Shop, replies can draw on their preferences and purchase history from across Shopify. You can run Inbox with or without the agent, set its tone, style and rules, and rate chats to train it. Built-in analytics report orders assisted and buyer satisfaction. Its feature list covers live chat, email chat, quick replies, business hours, chat assignment, discounts and order updates. What it lacks is the multichannel inbox and ticketing that apps like Tidio, Chatty and Gorgias provide, so stores that also answer Instagram or WhatsApp messages will outgrow it.

Who it is for

new stores that want free chat from Shopify

Price

Free.

Shopify Inbox Pricing Free
Quoted from the vendor pricing page on November 13, 2026.

Key features

• AI sales associate answers buyer questions and helps them find products from your catalog
• Connects to your catalog, inventory and policies automatically
• Personalized replies using preferences and purchase history when buyers sign in with Shop
• Rate chats to train the agent, and set its tone, style and rules
• Built-in analytics for orders assisted and buyer satisfaction

Strengths and weaknesses

• Strength: Free, with no paid plan to upgrade to
• Strength: Built by Shopify and works with Shopify Admin and the Online Store
• Strength: Listing showed a 4.5 rating from 5,816 reviews at check time, the most on this list
• Weakness: Listing names no Instagram, WhatsApp or SMS inbox
• Weakness: No ticketing or helpdesk features listed
• Weakness: Fewer routing and team controls than Gorgias or Re:amaze

Key facts

• Price: Free
• Developer: Shopify
• Languages: 20+ listed, including English, Spanish, French, German and Japanese
• Shopify App Store rating: 4.5 from 5,816 reviews at check time

Where it ranks

Shopify Inbox is No. 2 in our Best Shopify Live Chat Apps verdict.