Chatty review

Chatty is built around an AI sales agent rather than a classic support desk. When a shopper asks about a product, the AI answers from your catalog and inventory, recommends items, upsells, applies discounts and sends checkout links, and a human can step in when asked. The free plan is generous for live chat: unlimited human conversations, 50 AI conversations a month, AI trained on up to 200 products, widget customization and after-hours auto replies. Basic at $19.99 a month adds 100 AI conversations, AI order tracking, five members, a multichannel inbox, translation and 12 months of chat history. Pro at $68.99 brings 500 AI conversations, the AI shopping assistant, proactive engagement and abandoned cart recovery. Every paid plan charges $0.075 per AI reply over its allowance, up to a monthly cap you set, which avoids surprise bills. The trade-off is that the stronger sales features sit on Pro, not Basic.

Who it is for

stores that want an AI sales agent with a spending cap

Price

Free plan; Basic $19.99 a month.

Basic $19.99 / month or $203.88/year and save 15%
Quoted from the vendor pricing page on November 13, 2026.

Key features

• Free plan with 50 AI conversations a month and unlimited human conversations
• AI answers from your catalog and inventory, recommends products, upsells and applies discounts
• One inbox for WhatsApp, Messenger, Instagram, email and help center
• Basic plan adds AI order tracking, 5 members, translation and 12-month chat history
• Monthly AI cap pauses AI replies at the limit you set

Strengths and weaknesses

• Strength: Listing showed a 4.9 rating from 1,895 reviews at check time
• Strength: Unlimited human conversations on the free plan
• Strength: Overage is $0.075 per AI reply, up to a cap you control
• Weakness: Basic includes only 100 AI conversations a month
• Weakness: AI shopping assistant and abandoned cart recovery need Pro at $68.99 a month
• Weakness: API and MCP access are on Plus at $199 a month

Key facts

• Free plan: Yes, 50 AI conversations a month
• Paid plans: Basic $19.99, Pro $68.99, Plus $199 a month
• Free trial: 7 days
• Shopify App Store rating: 4.9 from 1,895 reviews at check time

Where it ranks

Chatty is No. 3 in our Best Shopify Live Chat Apps verdict.