tawk.to review

tawk.to is the option for teams that want many agents on chat without paying per seat. The Shopify listing shows it as free and describes unlimited messaging, ticketing and agent seats, with apps for iOS, Android, Windows and Mac so staff can answer from anywhere. Agents can view and manage Shopify orders from chats and tickets, triggers personalize greetings by location and past visits, and canned shortcuts speed up common answers. The package also includes a CRM with unlimited customers and organizations and a knowledge base, and the vendor offers 24x7 live support. The weak point is merchant sentiment: the listing showed a 3.7 rating from 90 reviews, and 21 percent of those ratings were one star, the second lowest score on this list. The listing also does not name AI chatbot features, which most competitors now include. It works best as a no-cost human chat tool for larger teams.

Who it is for

stores that need unlimited agents at no cost

Price

Free.

tawk.to Live Chat Pricing Free
Quoted from the vendor pricing page on November 13, 2026.

Key features

• Unlimited messaging, ticketing and agent seats
• View and manage Shopify orders directly from chats and tickets
• Triggers that personalize greetings by location, past visits and more
• Canned shortcut message templates
• iOS, Android, Windows and Mac apps

Strengths and weaknesses

• Strength: Free to install with unlimited agent seats
• Strength: Unlimited customers and organizations in the CRM
• Strength: Support team available 24x7 for live assistance
• Weakness: Listing showed a 3.7 rating from 90 reviews at check time, with 21% one-star ratings
• Weakness: No AI chatbot features named on the Shopify listing
• Weakness: Listing is available in English only

Key facts

• Price: Free
• Agent seats: Unlimited
• Apps: iOS, Android, Windows and Mac
• Shopify App Store rating: 3.7 from 90 reviews at check time

Where it ranks

tawk.to is No. 8 in our Best Shopify Live Chat Apps verdict.