Re:amaze review

Re:amaze is a helpdesk with chat built in, and it suits teams that want unlimited live chat without paying per conversation. The Basic plan costs $29 a month per staff user and includes unlimited email inboxes, social integrations, unlimited live chat and chatbots, workflows and macros, an FAQ and 1,000 free push notifications. Agents can manage, modify and create Shopify orders from chats. Pro at $49 per user adds multi-store support, SMS and VoIP integrations, live view, advanced reports and a status page, and Plus at $69 adds staff roles, shifts, departments, satisfaction surveys and co-browse. There is also a Starter plan at $59 a month that includes 500 responded conversations, with 100-conversation packs for $15. AI Agent resolutions are capped per user, from five a month on Basic to 20 on Plus, so heavy AI use needs a different tool. Every plan carries a 14-day trial.

Who it is for

small support teams running several stores

Price

From $29 per staff user a month; no free plan.

Re:amaze Basic $29 / month or $313.20/year and save 10% $29 per additional staff user.
Quoted from the vendor pricing page on November 13, 2026.

Key features

• Unlimited live chat and chatbots on the Basic plan
• Manage, modify and create Shopify orders directly in support conversations and chats
• Single inbox for email, social, SMS and voice across all your stores
• AI writes replies, builds chatbots, summarizes and creates FAQ articles
• Satisfaction surveys, status pages and push notifications

Strengths and weaknesses

• Strength: Live chat and chatbots are unlimited from the first plan
• Strength: Pro plan adds multi-store support at $49 per user
• Strength: Works with Klaviyo, Loop Returns, RingCentral, ShipStation and Yotpo
• Weakness: Basic includes only 5 AI Agent resolutions per user a month
• Weakness: Per-user pricing grows quickly as the team expands
• Weakness: Listing showed 180 reviews, fewer than Tidio or Gorgias

Key facts

• Free plan: No
• Paid plans: Basic $29, Pro $49, Plus $69 per staff user a month; Starter $59 for 500 conversations
• Free trial: 14 days
• Shopify App Store rating: 4.5 from 180 reviews at check time

Where it ranks

Re:amaze is No. 6 in our Best Shopify Live Chat Apps verdict.