LiveChat review

LiveChat is aimed at turning chats into sales. Agents can suggest products that link to product pages, drop in discounts and help buyers during checkout, while AI chatbots handle quick questions and an AI Copilot drafts replies. A built-in helpdesk and knowledge base cover support requests and self-service. The Starter plan costs $25 a month and includes customer information, product cards, Text Intelligence AI features, traffic tracking for up to 100 visitors and 60 days of chat history. Team at $59 a month adds order details, a real-time cart preview, sales tracking from chats, unlimited chat campaigns and unlimited history. Business at $89 adds advanced AI features, a work scheduler, Apple Messages for Business, geolocation routing and agent performance reports. The vendor lists more than 200 integrations. The Shopify listing has only 49 reviews, so there is less merchant feedback to judge by than for the apps above it.

Who it is for

sales-focused teams that chat during checkout

Price

From $25 a month; no free plan.

Starter $25 / month or $228/year and save 24%
Quoted from the vendor pricing page on November 13, 2026.

Key features

• AI Copilot assistant suggests replies
• 200+ integrations, including Messenger and WhatsApp
• Real-time cart preview and order sharing on the Team plan
• Product recommendations that link directly to product pages
• Built-in helpdesk and knowledge base for self-service answers

Strengths and weaknesses

• Strength: 14-day free trial on every plan
• Strength: 24/7/365 support listed on the Starter plan
• Strength: Business plan adds Apple Messages for Business and geolocation routing
• Weakness: Starter keeps only 60 days of chat history and tracks up to 100 visitors
• Weakness: Cart preview and sales tracking need Team at $59 a month
• Weakness: Listing showed only 49 reviews at check time

Key facts

• Free plan: No
• Paid plans: Starter $25, Team $59, Business $89 a month
• Free trial: 14 days
• Shopify App Store rating: 4.4 from 49 reviews at check time

Where it ranks

LiveChat is No. 7 in our Best Shopify Live Chat Apps verdict.