Nordstrom review

Nordstrom tops this list because its shipping and return terms are the most generous we found from a large multi-brand store. Its shipping page says it will ship almost anything on the site to anywhere in the United States, including Alaska, Hawaii and Puerto Rico, for free. Returns are free in store or by mail: you print a prepaid label or show a QR code at an eligible USPS or FedEx location, and items bought from Nordstrom can also go back to a Nordstrom Rack store. The policy is handled case by case rather than with a fixed window. The trade-offs are smaller: return labels no longer come in the box, mail returns take 8 to 12 business days to process, and Marketplace items from third-party sellers follow the seller's own return rules. Nordstrom also runs in-store alterations, bra fitting and free styling help, which matters if fit is your main worry. We compared documented policies and services, not hands-on orders.

Who it is for

shoppers who want many brands and the loosest return rules

Price

Free shipping to anywhere in the US with no minimum; item prices vary by brand.

We'll ship almost anything on our site to anywhere in the United States—even Alaska, Hawaii and Puerto Rico—for free.
Quoted from the vendor pricing page on November 13, 2026.

Key features

• Free shipping on almost everything to all US states, including Alaska and Hawaii, plus Puerto Rico
• Free returns in any Nordstrom store or by mail with a prepaid label or a QR code at USPS or FedEx
• Online orders can be picked up at Nordstrom and Nordstrom Rack stores
• Nordy Club members get free shipping as fast as 1 business day on eligible items in select areas
• In-store services include alterations and tailoring, bra fitting and free style help

Strengths and weaknesses

• Strength: Return policy is handled case by case, and its FAQ says there are no time limits
• Strength: Store refunds are expected in 3 to 5 business days
• Strength: Nordstrom and Nordstrom.com items can also be returned at Nordstrom Rack stores
• Weakness: Marketplace items from third-party sellers follow each seller's own return window
• Weakness: Return labels are no longer included in the box
• Weakness: Mail returns take 8 to 12 business days to process before the refund is issued

Key facts

• Shipping: Free to all US states and Puerto Rico
• Returns: Free in store or by mail
• Return window: Case by case, no set time limit
• Pickup: Nordstrom and Nordstrom Rack stores
• Phone: 1.888.282.6060

Where it ranks

Nordstrom is No. 1 in our Best Online Clothing Stores for Women verdict and No. 2 in Best Places to Buy Perfume Online and No. 2 in Best Places to Buy Jeans and No. 3 in Best Places to Buy Leather Jackets and No. 4 in Best Places to Buy Winter Coats and No. 5 in Best Places to Buy Sunglasses.